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Have you ever felt uncomfortable during a conversation because the other person was

standing too close? Physical space conveys many different messages such as affection,
aggression or domination.

Voice is yet another aspect of non-verbal communication.
How loud you speak, your tone, modulation and sounds
such as “ahh”, “uh-huh” can convey a lot of things. People

note how you speak, the timing and the pace.
Your body language and non-verbal signals affects how others

see you, how well they like and respect you, and whether or
not they trust you. When you convey the wrong signals, you might end up confusing people.
Sometimes, the connection and trust in relationships is damaged. Remember, the key to

success lies in your ability to communicate well not merely by using words but using the
right non-verbal cues.

So, how do we develop our non-verbal skills? The first step would be to become conscious of
it. The next step is to pay attention to some of your mannerisms, that may put off others.
Maintain a good posture. Do not cross your legs or arms when talking to others. Don’t slouch,

fidget or stand still. Come across as relaxed and comfortable. Avoid standing or sitting too
close to others or touching others. Respect people’s personal space. Always keep your arms
open. Show little gestures to show you are interested. Make eye contact when you are speaking
to someone. Your appearance, funnily enough, is also a kind of non-verbal communication.

This includes your dress, hairstyle and hygiene. When you are well-groomed, you will be able
to engage the attention of people!

Word Power

verbal: related to spoken words non-verbal: not using words ; using body language
complements: adds something to improve mannerisms: habitual manner of behaviour or speech
rapport: friendly relationship credibility: something that can be believed or trusted
captivate: to attract or hold the interest of engaging: attractive; interesting
scowling: having an angry expression frowning: showing expression of displeasure
conceal: hide rapidly: fast
distressed: sad restless: uneasy
genuine: uncomfortable sarcasm: speak in an insulting way that hurts others
animatedly: with interest and energy misinterpretation: misunderstanding
perceive: understand pat: touch gently (on shoulder)
grip: hold aggression: anger with readiness to attack
modulation: adjust or control the voice pace: speed
cues: signals / signs conscious: aware
slouch: bend fidget: make small movements
gestures: body movements well-groomed: well-dressed and neat

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